IndiGo CEO Pieter Elbers apologised for the inconvenience caused to the passengers across the country due to the large numbers of flight cancellations. In a video message today, Mr Elbers said that the airline has faced severe operational disruptions over the past few days, with today being the most affected, leading to cancellations of more than a thousand flights.
He added that the airline anticipates daily improvements in service and a return to normal operations between 10th and 15th of this month. The CEO also outlined the three key steps taken by IndiGo for the customers. It included strengthening customer communication and support through detailed updates and expanded call-centre capacity, assisting stranded passengers at major airports while advising those with cancelled flights not to travel to the airport. Also, initiating a full operational reset to realign crew and aircraft after earlier measures proved insufficient.
