Minister for Personnel, Public Grievances and Pensions Dr Jitendra Singh today said that Administrative Training Institutes and governance institutions across the country must reinvent themselves and shun stereotype models to remain relevant. Addressing the concluding session of the National Departmental Summit on Institutionalising Capacity Building virtually, the Minister said that Mission Karmayogi is steadily moving towards an AI- integrated governance framework linking capacity building, competency development, technology and public service delivery.
Dr Singh said that governance reforms today require transparency, timeline discipline, ease of procedures and optimum use of technology supported by innovation and human sensitivity. Referring to governance reforms undertaken in recent years, the Minister noted that annual grievances received on the Centralized Public Grievance Redress and Monitoring System have increased from nearly two lakh in 2014 to more than 25 to 30 lakh presently, reflecting growing public trust due to improved responsiveness and accountability. Noting the success of Digital Life Certificates, he said that nearly 10 to 11 crore certificates have already been generated, enabling pensioners to complete formalities digitally without physical visits.
