Directorate General of Civil Aviation (DGCA) has set up a dedicated Oversight Team at IndiGo’s corporate office in Gurugram following widespread flight cancellations and delays.
In an order, the DGCA announced that the move aims to address passenger inconvenience caused by flight delays and cancellations.
The eight-member team, led by Capt. Vikram Sharma, Deputy Chief Flight Operations Inspector, will monitor key operational areas, including fleet strength, crew availability, utilisation hours, unplanned leaves, and standby crew for both cockpit and cabin staff. Two members will be stationed at the airline’s office on a daily rotational basis.
In addition, DGCA officers Aishveer Singh and Mani Bhushan will keep track of daily cancellations, refund processing, on-time performance, passenger compensation, and baggage delivery.
